We consciously try to never promise what we cannot deliver and we consistently try to deliver more than we promised.
What will my project cost?
Naturally, this is the number one question we get and the one that we can’t give a quick answer to. However, please look at our Budget Planner which is a chart of typical costs based on projects we have done. You can also look at our Gallery. These projects ranged in price from $8,000-$40,000 with an average cost of $19,000. When we do cabinet assembly/installation only, the cost of labor is typically $2,000-$7,000 which does not include the cost of the IKEA materials.
How long will it take?
As with cost, it is impossible to say. A cabinet-only installation typically runs 3-4 days. A full kitchen remodel with changes to walls, flooring, electrical, plumbing, cabinets and countertops could run four to six weeks or more.
Will you finish on-time?
We finish over 90% of our projects on the timeline that we lay out prior to starting. The reason that we can achieve this industry-leading number is that we hire top quality employees and subcontractors that show up when they say they will and do what they say they are going to do. We also have a project manager assigned to your remodel to ensure that everything goes smoothly. Delays in projects where we might miss our deadline are often caused by unforeseen circumstances (wood rot, mold, etc), or changes to the project scope by the homeowner.
Can you help with designing our kitchen?
We are a design/remodel company. That means that we can design your kitchen/bath, remodel your kitchen/bath or do both. In the majority of the projects that we are involved in, we have done the design. You can find out more about this in our Design/Specification section.
What do you think about the quality of the cabinetry?
This is a very common question since people have the impression that IKEA® cabinetry is inferior. This impression often comes from a $25 IKEA® bookcase that was purchased for a college student. After being moved two or three times, the bookcase fell apart. There are significant differences in the hardware that is used in IKEA® kitchens. For example, the drawer slides are made by a company called Blum® which makes the best cabinet hardware in the world. Kitchen cabinets were tested by a leading consumer magazine in August 2004. The IKEA® cabinet ranked 4 out of the 14 cabinets tested. Its cost was 1/2 to 1/4 of the cost of the cabinets rated above it. It also was only $30 more expensive than the lowest priced cabinet (rank #9). The article stated “The ready-to-assemble Ikea outperformed much more expensive units, despite its low price. High-quality drawer hardware and doors and a robust mounting strip helped.” IKEA® kitchen cabinets are backed by an industry-leading 25-year labor and material warranty. Our own IKEA® kitchen was installed in 2004 and shows no signs of wear.
What do I need to do to prepare for my kitchen renovation?
You need to figure out how to eat during the project! You will not have your kitchen, sink and range available. Most often, we can move the refrigerator and microwave into an adjoining room. All the kitchen cabinets will need to emptied and all the furniture removed from the kitchen. We need a workspace of 10’ x 10’ minimum for assembly. This can be an adjacent room (ideal) or even a garage. In good weather, we can assemble on an outside deck or patio.
What is the typical workflow of a kitchen remodel?
Please see the Project Flow document in our Resource Center.
Do you use subcontractors?
We use subcontractors when our own employees do not possess the correct licenses or skills for the task. For example, we only use licensed plumbers and electricians. This is for your safety and protection. If you hire someone who is not licensed to work on your plumbing or electrical service, not only is it illegal in Massachusetts but you are liable for any damage they cause. We use subcontractors for flooring, countertops and plastering because these are unique trades that require expertise outside our employees’ skill set.
Who assembles and installs the kitchen cabinets?
Your cabinets are always assembled and installed by our own employees. This is what we do every day so you can be assured of the highest quality installation.
What other trades need to be involved?
Kitchens and bathrooms are the most complex areas of your house. They contain plumbing (supply and drains), extensive electrical infrastructure, cabinets and flooring. Therefore, almost every trade needs to be involved in the project. We have an extensive network of subcontractors that we have qualified for licensing, insurance, skill and work practices that we can bring in to assist as necessary.
Are you licensed?
Absolutely. We are a licensed Massachusetts Construction Supervisor CSL98967 and Home Improvement Contractor 153124.
Are you insured?
We carry $2,000,000 in general liability insurance. This is two times higher than most contractors. This ensures that no matter what happens during our job under our contract, you and you property will be protected. We also carry complete Worker’s Compensation insurance for all our employees and subcontractors so you will not be liable for any injuries that happen to our employees or subcontractors while on your property. You can use this link to check that the contractor you are about to hire carries worker’s compensation insurance. For our listing, please put iKitchens in the Employer name and zip code 02540.
Who runs the project?
A large majority of kitchen and bathroom projects require a general contractor who is responsible for the entire project. The general contractor (GC) tasks include making sure materials are on-site, coordinating the project flow with multiple subcontractors and communication with the homeowner. This is an essential part of having the project on-time and on-budget. For larger projects, most homeowners want us to function as the GC.
Do you service Martha’s Vineyard and Nantucket?
We cover both of the islands. We offer both complete project management and cabinet/countertop installation only on Martha’s Vineyard. On Nantucket, we only offer cabinet/countertop installation. The procedure for the islands is different due to the logistics involved. It is more cost-effective for the homeowner to have the IKEA® cabinet materials delivered to our shop in Falmouth and then we deliver them to the islands in our custom 20 foot cargo trailer. This allows us to pre-inventory and examine all materials for damage prior to us arriving on the island for installation.
What is the quality of your employees?
You can find out more about our employees in the About Us section. People often comment on how they miss our employees when they are finished with their project!
Do you remodel bathrooms?
Yes. In some ways, a bathroom remodel and a kitchen remodel are similar. Both involve a number of tradespeople (electrician, plumber, tile people, etc) and make an immediate impact of your living space.
Your price is higher compared to some other quotes I have gotten. Can you explain this?
This is a long and somewhat complex answer. The document that best explains this is can be found here.
Will there be a contract in place for the project?
Yes. We use contracts for our design and remodeling services.