one of our guest rooms (including the bathroom) in our bed and breakfast. Carpet, marmoleum flooring, paint, electrical and most of all, custom time in shower/bath.
The iKitchens Etc. team did a spectacular job with our project. Courteous, realistic estimates and schedules, worked hard to get the results we wanted, have an amazing group of people working together. lots of talent here.”
— Julie B, Falmouth MA
“Time, budget and logistics all worked out within expectations. Work moved along at a satisfying pace and I really feel like I got my money’s worth.
Everyone I worked with was super. Tracy is on top of everything and very responsive through the iKitchens website interface. Rich is also great to work with. Chuck, who is their main carpenter/installer, is very conscientious and knows the products inside and out. Lou Ann really worked hard on the design and walked me through all the cabinet choices. I really relied on her knowledge of IKEA so I gave her suggestions a lot of weight and trusted her experience. We were going for a retro/mid century look, which she totally adhered to.
Communication during the project was fine. They set you up on their website interface, which works very well. Tracy or Rich always responded right away. If I wasn’t at home and an issue came up, Rich or Tracy would call me and send me texts or photos if something needed my attention. We did have a local carpenter who we have a relationship with do the structural work. We had some doorways moved and walls moved/built so iKitchens did not do that work for us. We also had local electricians and plumbers, instead of the iKitchens subs, but I’m sure it would have worked out fine either way.
This was my first remodel and I was terrified. I had heard so many horror stories of contractors not showing up, wrong things installed, delays, etc. But, I was so pleasantly surprised at how things all came together. From demo to completion, it was just under 2 months but a few weeks of that was due to the structural work and inspections that had to be done before iKitchens could start their work. I absolutely LOVE my kitchen and would use iKitchens again in a second. The cabinets are very functional and look amazing.”
— Lisa W, Holliston MA
“Excellent outcome, on budget, on time. Great communication, great design. Very professional team.”
— Ken R, Orleans MA
“It’s been a year since the team at iKitchens completed my kitchen renovation. Happy to say that I’m even happier with the results than I was after the job was completed, and that’s saying alot!
From the design thru to the final “punch list”, the iKitchens team was wonderful to work with. Lou Ann came up with a great design, and worked with me to refine and make changes so I had exactly what I wanted and needed. Rich was fantastic as the on-site coordinator and kept everything running smoothly. Everyone who stepped thru my door was great to work with. There were challenges, but from the electrician to the finishing touches, everyone had wonderful attention to detail. I especially liked the iKitchens Web page where Rich and the team kept track of every step and we could communicate any schedule changes or concerns with the project.
I chose iKitchens after I decided that the iKea Scandanavian style was what I wanted (after a trip to Iceland). Although people think of iKea as a DIY project, having design and installation specialists means a much more efficient and polished result. The folks from iKitchens understand the iKea products so well and can figure out just how everything should fit together and how to finish those tricky places where a DIYer might not know what to do. Also, they recommended many slight design changes that I wouldn’t have thought of that make a world of difference during regular use.
These guys are great, and I would highly recommend them. I just wish I had another project to work on so I could have them back!”
— Terri K, Maynard MA
“It was so great from the first meeting, design to installation. They were excellent at their jobs, funny and easy to work with. I am delighted with the job and the results.”
— Lynda B, Harwich MA
“Great! My original budget was $30,000 but my space is very large so I wasn’t surprised that it ended up being quite a bit more. The painting and flooring also continued done a hall and in the entry way. I got all new cabinets and quartz countertops, sheet vinyl flooring, light fixtures, sink and faucet, painting and baseboards. My floor needed to be leveled but it was too difficult so that didn’t get done. I also kept all of my old appliances because the new set was going to cost another $10,000. Again the guys were terrific. They were punctual, got right to work and kept the place as clean as possible. The entire project took about 7 weeks which was great. They had to make a new vent hole for the exhaust and they replaced the shingles outside. Because I live on top of another unit, there was a chance that they were going to have to enter the other unit but they figured out how to avoid that. Working on selecting the materials was fun and Lou Ann was very helpful with this task. She also came up with a couple of different plans when I realized I couldn’t have everything I wanted (like an island). Great people to work with, punctual and responsive.”
— Jeannette B, Mashpee MA
“It went very well, costs did not stray from estimates, everything was done in a timely manner. Very professional and courteous staff of employees. We were very happy overall.”
— Steve H, Sudbury MA
“My wife and I had the privilege of working with iKitchens during our kitchen renovation, and we are absolutely thrilled with the outcome. Rich, Lou Ann, and the rest of the crew were true partners throughout the course of the project, and we ended up with fantastic end result. When the inevitable bumps inherent to any renovation arose, the iKitchens crew was creative and proactive in helping to solve problems effectively. In this review, we wanted to share our experience and a few of the reasons we are so thankful for having had the chance to work with Rich and Lou Ann, at iKitchens.
In brief, iKitchens is an outstanding design and build company because they are highly skilled technicians and designers, strong communicators and project managers, and ethical—a rare trifecta in the design and build world. I’ll discuss each of these in turn. I think it’s fair to say that our kitchen project was quite ambitious; we were basically trying to emulate a high-end Italian cabinet design with low cost Ikea Abstrakt White cabinets. The design we were going for required incredibly tight tolerances and careful craftsmanship; there was little margin for error and the standard trims and moldings that obfuscate errors and exist in more traditional kitchen designs weren’t part of this design. On top of that, as is the case with many Boston dwellings, our home was built over a century ago, so the walls and ceiling are anything but square and plumb. Furthermore, we wanted a number of custom elements that required taking Ikea components and changing them to accommodate the design (something they aren’t really made to do). iKitchens had an extremely “can do” attitude, and even seemed excited for the challenge of implementing this design. iKitchens also did some custom carpentry, such as a floating shelf that is a key feature of the kitchen and can hold hundreds of pounds. One step at a time, iKitchens worked through the inevitable challenges and kept making progress until we achieved our design. I’m extremely appreciative of iKitchens’ patience, can-do attitude, and extremely high level of craftsmanship. The master carpenter they had on the job is a true master of his craft, and seemingly can make anything a reality.
Secondly, having done a number of renovations in the past, and especially given the complexity of the project, we appreciated the strong communication and project management both before the project started and throughout. I always felt like I knew what was going on, and what the next steps were. Renovation projects as a rule take longer than expected in most cases, but in this case, Rich laid out a detailed plan, and the project ended up coming in on schedule.
Finally, as evidenced in a number of situations, iKitchens clearly cares about creating long-term happy customers, and acted with a strong sense of ethics throughout the project. I always felt like I was part of project tradeoffs and decisions, and costs were clearly articulated beforehand. Having worked with other contractors in the past, I really appreciate this unfortunately rare level of transparency and ethics.
Overall, we are thrilled with both our experience working with iKitchens, and the amazing kitchen they created. It’s really a work of art, and a true testament to a great company. We wish iKitchens the best of luck, and applaud any homeowners who are lucky enough to work with them.
Thanks again, Rich and Lou Anne.”
— James P, New York NY
“Fabulous! Great phone office staff, super email/communication software, excellent carpenters.”
— Jennifer R, Ashland NH
“Remodeled 1970’s era kitchen from top to bottom, new cabinets, fixtures and appliances. Replaced the flooring through-out the house with carpeting and laminate flooring, corrected structural issues, added electrical sub-panel, completely repainted the interior and added exterior landing and stairs.
iKitchen’s did an outstanding job on a short timeline to enable the sale of my mothers house after her passing. Their craftsmen, both their employees and their sub-contractors(electricians, plumbers, sheet-metal specialist, and painters) were always professional, timely, and went that extra mile to do an outstanding job. Any problems that were discovered while the job was in progress were immediately brought to our attention and how it could be corrected was discussed. Each and every worker clearly explained what was needed to solve a problem and they offered/explained several options on how to fix.
They went that extra mile to do a great job and showed pride in their work to do it right the first time.”
— Joan T, East Falmouth MA
“Found business online, impressed with their ideas upon walk through, continue to be impressed by their inventiveness, professionalism and integrity.”
— Eric S, Storrs Mansfield CT
“iKitchens provided design services and installation of our new IKEA kitchen.
We worked with iKitchen to layout a design for our kitchen. They were extremely patient with us, as we were not satisfied with the original plans and had to rework it several times until we were satisfied.
They installed the entirety of the IKEA kitchen in a swift and professional manner and we are extremely pleased with the results. We also worked through them to purchase beautiful granite counters at an amazing price. We love our new IKEA kitchen and it was half the price of the local cabinet company we received quotes from.
We had one complication which was a leak in our oven vent during an intense rain storm. Not only did they return to fix the problem, but they actually did so on foot (the road was flooded out due to heavy rain and they had to park and walk). Impressive customer service!
I would hire them again in a heartbeat.”
— Matt P, West Kingston RI
“Showed up on time, all staff friendly, completion done on time, went out of their way to make sure we had everything we wanted.”
— Ann L, East Falmouth MA
“We have a fairly large kitchen and Rich, Lou Ann and Tracy were extremely helpful in making sure all of the details were in order prior to installation. They use an online system to track and communicate all project activities, which is very efficient. Plus, everyone at iKitchens was professional, knowledgable and trustworthy. In fact, I liked that I could leave the crew alone in my house without worrying about anything (my dog even liked them!). I would highly recommend this company. Their prices may be slightly higher than others, but in the end, they are worth the investment. ”
— Lori C, Bourne MA
“I filled out a form online to get an estimate for a kitchen remodeling. Lou Ann responded quickly, came out at our convenience and spent a lot of time giving us information about her and her company’s qualifications then going over what we were looking for in a kitchen reno. She emailed us a design very quickly, responded quickly to the changes we wanted and has been very easy to get hold of with questions and concerns. Final decisions have not been made yet, I will update things when things are completed.”
— Barbara P, Falmouth MA
“They totally designed, gutted, general contracted, and installed my kitchen make over.
They were terrific, very helpful with the design, easy to work with, punctual, and did beautiful work.”
— Rebecca & Erik W, Duxbury MA
“Renovated 2 bathrooms – one upstairs, one downstairs. Both bathrooms were gutted & completely renewed. – Added shower upstairs, new tubs/sinks/toilets/electrical/floors/vanities. They also came back immediately if there is ever a question or concern. They don’t disappear once they have their money!
The downstairs bathroom was fairly straight forward. We loved how Lou Ann immediately understood our taste in design and worked with that while understanding our budget concerns. Upstairs required some very tricky re-design and, even when we didn’t want to go with plan A, they worked at it until we were happy.”
— Peter S, Falmouth MA
“All very punctual and professional. Started and ended on time. Showed up on time every day. Followed detailed schedule exactly and even finished the cabinet install a day early. Looks great. Excellent workmanship with the slight customization we needed. Very friendly, clean and trustworthy. Highly recommended.”
— Patricia G, Blackstone MA
“We contacted them because they were recommended by IKEA. They fit us in their busy schedule just a week after I contacted them. Time was of the essence because the property was being appraised for a re-fi that week. These guy were great. They worked with me because I had a very low budget. Even though I wasn’t spending lots of cash they gave us all their attention and expertise. They finished in TWO DAYS! From those very thin IKEA boxes where nothing is assembled to a beautiful kitchen in 2 days. It was amazing. Everything was done so exacting. No gaps, super tight.
I’m going to do my big kitchen in my full time home next year and I’m definitely having them do it. I’ve recommended them to a few friends and I hope they’ll be calling Rich and Lou Ann very soon.”
— Michael L, Brockton MA
“One of the best vendors we’ve ever worked with. On time,on budget, professional, great communication, excellent management of other vendors.”
— Lauren R, Andover MA
“The iKitchens team was fast, efficient and responsive. The work was done with great attention to detail. They anticipated problems and provided alternatives which made the project run as smoothly as possible. I would highly recommend them for any remodel project in the future.
It went very smoothly. They arrived as scheduled, performed the work neatly and efficiently and completed their work on schedule.”
— Robert H, Hyannis MA
“THE TEAM WAS VERY ATTENTIVE TO DETAIL, METICULOUS ABOUT CLEANING UP AT THE END OF EACH DAY AND REALLY WENT THE EXTRA MILE TO MAKE SURE WE WERE HAPPY. THEY EVEN MADE A SMALL REPAIR TO A STOOL IN MY KITCHEN (THAT HAD NOTHING TO DO WITH THE JOB THEY WERE HIRED FOR!)”
— Kelly L, Boston MA