Our Team and History

Our Team and History

iKitchens Etc

Company History

In 2006, the husband and wife team of Lou Ann Burgess and Rich Carl started iKitchens Etc. Both had been in the corporate world for over 20 years and had moved to Falmouth, MA on Cape Cod in 2002 with their young children. Rich traveled a lot with his job and missed being able to watch his kid’s concerts or teach them how to play baseball. They made a decision to start their own business.


For the first five years, the company specialized in IKEA kitchen installations. Soon, customers started to ask about running the entire kitchen project (demo, plumbing, electric, plaster, etc.). They built a team of reliable employees and subcontractors to provide these services. Because of their corporate background in customer service and quality control, they are committed to communication, customer satisfaction, cleanliness, and delivering projects on time and within budget.


In 2016, they opened a brick-and-mortar kitchen and bath design center in East Falmouth. This location allows a “one-stop shop” for kitchen and bath remodels. From start to finish, iKitchens Etc does everything including design, specific products, supply materials, and construction.


While the majority of their business comes from the villages of Falmouth, Mashpee, and Bourne, they also travel to Sandwich and Barnstable County, MA. Get in touch with iKitchens Etc today to learn more.

The Team

Lou Ann Burgess

Co-Owner — Kitchen Designer/Project Specifications

Originally from North Carolina, Lou Ann holds degrees in chemistry and physics from Guilford College. She has lived in New Jersey, Wisconsin, Tokyo, and Massachusetts while working for large and small corporations. During her 20 years in the corporate world, she worked on the design, production, and implementation of scientific instruments. Her passion for cooking naturally led to a passion for kitchens. She believes the kitchen is the heart of the home and should be celebrated as such. The kitchen needs to function for everyone in the home and have the flexibility to handle simple cooking and family meals to elaborate entertaining. Recently, Lou Ann has been able to hand over the majority of the design work to Renee and spend more time playing with her young granddaughter.

Lou Ann Burgess
Rich Carl

Rich Carl

Co-Owner — Production Manager

A Massachusetts native, Rich spent 20 years in the corporate world in marketing and sales after getting a Ph.D. in chemistry from Dartmouth College. While his day job was sales of scientific instruments, evenings and weekends were filled with home improvement projects. Rich has years of hands-on experience but is always staying current with new ways to tackle a project. A true jack of all trades, he is as comfortable designing a website as installing a kitchen. Rich is committed to providing an outstanding level of communication with our customers. The addition of cloud-based project management software has taken this goal to the next level. Rich is a licensed CSL (Contractor Supervisor License) and HIC (Home Improvement Contractor). Rich and Lou Ann are married and have two children, one granddaughter, one dog, and two boats.

Tracy Bouton 

Business Manager/Project Coordinator

After spending a little over 20 years in Atlanta, Tracy returned to her roots in New England. She is a graduate of the University of Connecticut and earned her MBA at Mercer University while in Atlanta. Tracy joined our team in 2010 bringing over 25 years of experience working with small businesses as a consultant, office manager, and bookkeeper. This experience combined with her passion for remodeling her own homes makes her a great asset to our team. She enjoys spending time with her wife and children on the bike path, at the beach, and traveling.

Tracy Bouton
Michelle Costello

Michelle Costello

Showroom Coordinator

Originally from upstate New York, Michelle moved to Boston after graduating with a degree in Accounting from SUNY (State University of New York) at Oswego. She worked in the corporate world as a financial consultant and manager until moving to Falmouth in 1995 to raise her family. Michelle joined our team in 2017 bringing her organizational skills to managing our showroom and materials for projects. She enjoys gardening, kayaking, and spending time in Maine with her husband and two sons.

Renee Comeau

Lead Designer

Renee joined our team in early 2023 expanding our design/specification services. She has a fine arts degree in Interior Design from Syracuse University and over 10 years of experience providing kitchen design expertise. Renee lives at the gateway to Cape Cod (on the other side of the bridge) with her husband and cat. She loves the beach, boating, travel, and doing her own home improvement projects.

Renee Comeau
Bruce Levy

Bruce Levy

Project Manager

Bruce joined our team in 2023 as a project manager with a Construction Supervisor license. He has over 20 years of experience in residential remodeling and enjoys working with our trade partners and homeowners to bring the projects to completion. In the off hours, Bruce spends time with his family and dogs. As with most of our team, he enjoys completing projects in his own home. You may also catch him running a marathon or working on his cars.

Dan Tavares

Carpenter/Master Tiler

Dan is a jack-of-all-trades in addition to being a master tile setter. He joined our team in 2012 with a solid background in all aspects of flooring. When it comes to a simple tile backsplash or an intricate glass-inlay shower surround, Dan is The Man. He also is an excellent carpenter. Dan is a native of Cape Cod and spends his off time with his wife, children, and horses.

Dan Tavares
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